May 14, 2008 § Leave a comment
Currently we do not operate a help desk. Our IT office is exactly that, an office. Our staff do not really use the automated ICT reporting tab but its getting better. The question for me, is how best to provide an IT support service to both our staff and students? Young students banging on a windowless door is not the way to forward either.
If there are any Network managers out there that have opinions or advice on how to best move this issue forward I would love to hear from you. Currently I am considering sharing an office space with the IT Manager, create a hatch area for students to ask for support and using the closed area as a IT workshop, meanwhile stressing the online support to staff.